FAQs

Strathberry cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your return reaches us safely, we strongly advise you use an insured and tracked service. We are unable to accept returned full price products that reach us more than 30 days after the original delivery date. Please do make sure that we can process your return quickly and easily by ensuring that all products are returned in their original condition and packaging.

Personalised items are non-returnable. This does not affect your statutory rights.

We hope you enjoy your Strathberry jewellery piece for years to come, and have included a care guide online & with your recent purchase. We are unable to accept any returns for pierced jewellery (including earrings), except in cases where the item is faulty or received damaged & we have been notified within 30 days of original delivery date. Requests outside of this date for pierced jewellery will be reviewed on a case-by-case basis. In the unlikely event your item is faulty or damaged upon receiving, please get in touch with our team, support@helpall0rder.com. There is no warranty period, and all defected items will be assessed by our team.

For orders placed during our complimentary gift promotional periods, the complimentary gift must be returned if the qualifying purchase is returned and refunded. This does not affect your statutory rights.

We take great pride in providing luxury products of the highest quality, and work hard to make sure that these are beautifully wrapped and carefully packaged when they reach you.

Please pay special attention to the packing of any bags with a chain strap. When dispatched, we rigorously pack the chain in such a way that it does not mark the leather – we kindly ask that you do the same when returning the item to us, as we will not be able to issue a refund on damaged items.

Refunds are expected to be processed within 14 days of delivery, and an email will be sent to confirm your return has been processed.

Unfortunately, we are not able to process exchanges at this time. If you would like to change the style you have ordered, you will need to return it, and we will issue a refund on the original order. A new order will then need to be placed.

Please note that refunds can only be processed to the original payment method. Strathberry cannot guarantee how long it will take for a refund to show on your account, as this is controlled by the card issuer.

All Strathberry products are skilfully handcrafted to the highest standards, but as with anything made by hand from natural materials, we know that on the rarest of occasions, faults can occur.

We always want to be there to assist you, so in the unlikely event that a manufacturing fault arises within a period of 12 months after the date of purchase, we are happy to either repair, replace or refund the item - at no additional cost to the purchaser.

Proof of purchase from strathberry.com or one of our standalone boutiques will be required, as all items purchased from one of our wholesale partners must be returned directly to them.

In cases of wear and tear, where a fault has occurred through general use, we ask that you get in touch to discuss whether a repair, at a cost to the purchaser, is possible. This does not affect your statutory rights.